Australian Toner Supplies (“we”, “us”, “our”) respects your privacy and protects your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains what we collect, why we collect it, how we use it, and the choices you have.
1. Information We Collect
We collect different types of information depending on how you interact with us:
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Personal details: name, email, phone number, billing and shipping address
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Payment details: credit/debit card information (processed securely via our payment provider, we don’t store full card details)
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Order history: products purchased, order dates, invoices
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Account information: if you create an account, your login details and preferences
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Device information: IP address, browser type, device type, operating system
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Usage data: pages you visit, time spent on the site, how you reached the site
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Marketing preferences: email newsletter sign-ups, special offer opt-ins
2. How We Collect Information
We collect information in these ways:
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When you place an order on our website
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When you create an account or subscribe to our newsletter
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When you contact us via email, phone, or live chat
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Automatically, through cookies and analytics tools (Google Analytics, Meta Pixel, etc.)
3. Why We Collect Information
We use your information for purposes such as:
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To process and deliver your orders
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To provide customer support and respond to enquiries
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To manage your account and order history
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To send order confirmations, shipping updates, and invoices
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To send promotional offers and updates (if you’ve opted in)
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To improve our website performance and user experience
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To prevent fraud and secure online transactions
4. Sharing Your Information
We only share your information with trusted third parties:
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Payment processors: to handle transactions securely
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Delivery partners: to deliver your orders
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IT and marketing providers: website hosting, analytics, email marketing
We do not sell, rent, or trade your personal information to other companies.
Some providers may store or process data outside Australia. Where this happens, we ensure appropriate safeguards are in place.
5. Cookies and Tracking
We use cookies to:
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Remember your shopping cart
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Keep you logged into your account
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Understand how people use our site
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Serve personalised ads through platforms like Google Ads and Facebook Ads
You can manage or disable cookies in your browser settings. Note that some features may not work if you disable cookies.
6. Security
We take reasonable steps to protect your personal information:
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SSL encryption on all transactions
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Secure payment processing via trusted gateways
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Restricted staff access to sensitive data
No method of transmission is 100% secure, but we work to keep your data safe.
7. Your Rights
You have the right to:
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Request access to the personal information we hold about you
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Ask us to correct or update your details
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Withdraw consent for marketing communications at any time
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File a complaint if you believe your privacy rights have been breached
To exercise these rights, contact us using the details below.
8. Retention
We keep your personal information only as long as necessary:
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To fulfil orders
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To meet legal and tax obligations
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To resolve disputes or enforce agreements
After this period, we securely delete or anonymise your data.
9. Changes to This Policy
We may update this policy from time to time. Any updates will appear on this page with a new “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy, or if you’d like to exercise your rights, contact us at:
Australian Toner Supplies
Phone: (02) 8203 3776
Email: [email protected]